I am on day 12 of no internet access thanks to Earthlink's continued inability/desire to fix the problem that is causing the outage. I have spent hours on the phone with them. Each time I am told that a senior level engineer will be calling me back. It hasn't happened yet.
Yesterday, I got this email from Earthlink which made me so mad I filed a complaint with the Better Business Bureau. Not once has Earthlink tried to contact me. They have my home number, cell number, address and email address. I've gotten nothing at all. So the fact that this is clearly a lie made me outraged. Not only are they not helping me in any way, fixing the problem or being customer service focused now they are just flat out lying. Why on earth would I continue with this company? That's exactly what the Verizon rep I spoke with today wanted to know.
You contacted us recently concerning your EarthLink High Speed Internet access.
We have been unable to reach you. If you are still experiencing issues with your
service please contact us toll-free at 1-866-XXX-XXXX and reference Trouble
Ticket # XXXXXX
Sincerely,
Ticketing Response Operations Network
Earthlink, Inc
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