Beautiful Day

Since Mother Nature has been so kind as to actually give us a winter this year, it only seemed right to get out on Saturday and play in the snow. So that's what we did. The ladies went Cross-Country skiing. It was cold on Saturday but we certainly were moving enough to work up a good sweat. We had a break in a heated yurt and got going after we started to chill down. The return to the lodge was blissfully mostly downhill!

We stopped at a great brewpub on the way home where an inexpensive oatmeal stout and piping bowl of chili warmed us back up for the ride home. It was a great day! I can't wait to do it again.

Moving Sucks. And So Do Clowns.

Ok so the big move was this weekend and I can't find a blessed thing. It took me an hour and a half to find Saran Wrap this weekend. Anyway, with all that going on plus it being my second week of the new job, my brain is fried. Hopefully this weekend with provide me with some much needed relaxation.

In my wanderings on the internet I came across this Don't Send in the Clowns. Turns out kids don't like clowns. As a person who was afraid of clowns long before It scared the bejeezus out of me, I could have told you that. The best quote from the article, "We found that clowns are universally disliked by children. Some found them quite frightening and unknowable." Hmm, a big brightly colored made up person running around like a maniac making balloon animals. How could that be scary to a child? Heck, as far as I am concerned clowns are universally disliked. Yet my own mother had clown knickknacks when I was a kid. And I once did date a man who was a clown. He showed up at my door in full makeup. He's very lucky I don't own a gun.

Verizon FIOS Customer Service Sucks

Ok, so I start my new job this week and it's been so busy. I finally get a second on Friday during lunch to call Verizon to schedule my FIOS service to be moved to my new apartment. No problem. They had a service appointment available for the 13th and they were shutting off my existing service on the 14th, just in case. I should have been concerned but once again I assumed people were competent and doing their jobs. Wrong.

I get home Friday night and instead of packing, I spend an hour troubleshooting why I can't access the internet. It finally dawns on me that Verizon shut off my service already.

Phone call #1 - So I wade through the god awful prompts and finally get an agent. Oops, they shut my service 10 days early. Hey, we're really sorry about that but we need to place another order to get your service back. I speak to a very helpful (heavy sarcasm) agent named Lynne who tells me that she will personally walk this order through and my service will be restored in an hour. Ok. You guessed it, no service.

Phone call #2 - Another rep. Another set of apologies. Apparently my order is "held up" somewhere and this rep offers to once again walk this order through. I mention the name of the rep I spoke with last night and am told "She's a very good agent". Well I'm sure she is, except for the fact that she lied to me! So now I am told that my service will be back in 4-6 hours. Once again, no dice.

Phone call #3 - So now, a full 24 hours after the original promise of my service being restored I am still without. And the worst part is that they completely inactivated my email account when they shut off my service. So no email since Friday at noon. Great. This agent, who gets bristly when I have the apparent nerve to be angry, says his supervisor told him to expedite this order and my service should be back within 24 hours. I am not feeling warm and fuzzy about this but I keep trying throughout today.

Phone call #4 - If this is how they treat an expedited problem I hate to think how long it takes them to handle a typical order. I am still on hold and I've noticed that during my many minutes on hold that their hold music annoyingly skips. While waiting on hold, I used my time productively and filled out a complaint with the BBB.

So my educated guess is that the rep made a typo and cancelled my service on the 4th instead of the 14th and as a result, I have been fighting with Verizon all weekend. Not really my idea of a productive use of my time. Thanks a lot Verizon. It's called Customer Service. You might want to look into getting some.

We Are Not a Cab

So here were are in the first full day of 2008. It was a quiet day after a late night and the snow seemed to have kept everyone in. It was funny to see that all of us decided to walk our dogs at the same later hour this morning! I guess we all slept in today.

It was a great holiday season for me. This year wrapped up with dinner and going out with friends. It was sad to say goodbye to two who moved out of town today. So it was fun but a bit sad. We went to a very interesting club that was unclear on it's own theme for the night. Aliens or Aerialists what's the difference? We stopped at out favorite watering hole for a last drink but sadly they were closed for a private party. While we drove home (huge thanks to the friend who drove) people kept trying to hail us. It was hysterical! I did feel bad for people as it's impossible to get a cab in Boston on a normal night. If my friend wants to consider a second career as a gypsy cab driver she'd clean up!

I'm not generally a New Year's resolution person. While I stood outside with the dog in the wee hours of the morning, I pondered a few. With so much change happening for me in the next two weeks, I have my plate full.